Shipping policy

General Information

Please note orders are NOT dispatched on Saturdays, Sundays and UK Bank Holidays.

International Deliveries will be sent by courier.

As soon as your order is dispatched, we will email you a shipping conformation which will allow you to track the status of your shipment online. Should there be any unforeseen delays with processing your order, you will be notified within 48 hours from when the order was placed

UK SHIPPING

Standard Shipping: 2 - 5 working days - £3.99. (Free for orders over £150)

Next Working Day Delivery* (for orders placed before 2pm Monday - Thursday) £4.99

Saturday Delivery* (for orders placed before 2pm Friday

 

EU COUNTRIES

Please note that after Brexit, all orders to EU countries are liable for customs and duties charges. This is unfortunately one of many sad realities of Brexit and completely out of our control.

USA

Most shipments to the USA will not be liable for duties and taxes. 

Shipments of goods that are valued at US$800 or less may be imported without the payment of duties and taxes. If your order is above this threshold, we advise that you split your order into two or more separate orders to avoid paying additional fees.

You are responsible for any U.S. duties, taxes and fees that may be due under U.S. law. 

Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery.

These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.

If the recipient refuses delivery of their order for any reason, your package will be returned to us. Currier company used charges a return fee for this which must be covered by the customer. If we don't hear back from the customer, the package will be considered abandoned and disposed of by currier company and therefore, your order is not eligible for a refund.

The customer is responsible for paying for shipping costs for returning any item/s.

Shipping costs are non-refundable.

Once an order has been shipped and is in transit, the order can no longer be cancelled.